| Due to the fact that all of our offerings
are individually handmade we may not have all of the items
in stock at all times as they sell fast and are sold on
a first come basis.
Shipping time varies depending from which catalog
you ordered from, Gift or Jewelry collections.
- If you ordered from our Gifts collection
it will be shipped from our warehouse within
7 days of confirming your order and receiving payment.
- If you ordered from our jewelry collection
it will be shipped from our warehouse within
10 days of confirming your order and receiving payment.
- If you ordered both gifts and jewelry it will be
shipped within 10 days.
You may track your order
online from the time you receive an email notifying
you that the package has left our warehouse. We are
not responsible for mail delays during peak seasons.
After your item has been packaged your package will
be delivered free via one of these carriers, depending
on order value and destination.
The Shipping and handling costs will be as
follows:
Within Canada (most locations) and
the U.S. shipping cost will be $13USD
flat.
For international orders (most locations)
shipping will be charged at $13USD flat.
*We reserve the right to refuse or cancel any orders
if we suspect fraudulent or untraceable shipping information.
One of our client care team might call you to confirm
the order.
Special shipping requests
Since our gifts are often given for special occasion,
we will be extremely flexible to help you create a wonderful
surprise. We can expedite your delivery for a fast-approaching
special occasion, or we can ship your order to an address
other than your home to help you maintain your surprise.
Please don't hesitate to contact one of our friendly
consultants for any special requests at clientcare@timelessgifts.com
Shipping Policies
We urge customers to inspect the package for damage or
tampering before accepting or signing for receipt.
We do not ship to P.O. Box addresses.
*We reserve the right to refuse or cancel any orders
if we suspect fraudulent or untraceable shipping information.
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